|
|
|
|
« Customer relations |
The customers' spokespersonHow to maintain a special relationship with 40 million customers worldwide? The Group has chosen to develop genuine customer loyalty know-how. Over the years, an international network of Customer Relations Centres has been built up from Canada to Russia, via Europe The task of these centres? To listen to customers at the heart of our different brands. And thus to contribute to their satisfaction and loyalty and to develop the asset that customers represent. The quality of the interaction and advice, the query processing time, the wealth of services – the customer rules! For you, young graduatesWhat you want: the best possible service in real time. Customer Relations CoordinatorConstantly in touch with the different entities of a brand (Marketing, Sales Networks, Industry, etc.), you propose and deploy customer relations and sales operations to develop the “Customer” asset : welcome, loyalty, sales development. Listening out for customer feedback and expectations, you assess the quality of service provided in real time and propose plans for improving the brand’s products and services. Flow ManagerYou consolidate short- and medium-term business forecasts. You ensure optimal planning of human resources while respecting our quality commitments and ensuring good labour relations on the site. You draft and comment on the statistical reports and analyses needed to understand the activity and its development. Operations Manager, Customer Relations CentreYou implement relationship marketing tools to provide customers with the best level of service at the best cost and promote customer loyalty. These functions are scalable, with links between activities and brands! |
